You may be referred to this article from our support team so that you can retrieve a set of information that we can use to help trouble shoot IDE issues:

  • How often do you notice the Learn IDE disconnecting? Once a day? Once a week? 3 times and hour?
  • How stable is your internet connection? We can test this by:

                  Getting a host IP by typing echo $HOST_IP  into your Learn IDE terminal (if you cannot get into your IDE terminal, just use students.learn.co
                  Mac/Linux: Open the Terminal app. Run
ping ip-address-from-above -c 25
                  Windows: Search for
cmd  and open the Command Prompt. Then runping ip-address-from-above -n 25
                  In both cases, we're looking for information that looks like this:              

25 packets transmitted, 25 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 4.594/5.841/8.792/0.975 ms
  •  Go to speedtest.net and run a speed test. We are looking for the ping, download speeds, and upload speeds. 
  • What city are you in and what is the nearest city? If you are not in the US, what country are you in and what is the nearest city?
  • Open the Learn IDE and run echo $HOST_IP  in the terminal and let us know what it returns. 

Providing this information to our support team will greatly help us resolve Learn IDE issues. 

Did this answer your question?